We currently provide services and support to companies and individuals in Humberside, East Yorkshire, North Lincolnshire, North East Lincolnshire, South Yorkshire, West Yorkshire, Teeside, London, Portsmouth, Plymouth, Southampton, Hampshire, Oxfordshire and Wales.

ILM Level 3 Certificate in Leadership & Management

The Level 3 Certificate in Leadership & Management gives an excellent insight into basic management skills and best practice, ensuring your Team Leaders, Supervisors and First Line Managers add value and deliver within their competative role

  • Newly appointed Team Leaders, Supervisors and First Line Managers
  • Aspiring Team Leaders, Supervisors and First Line Managers
  • Existing Team Leaders, Supervisors and First Line Managers wanting to build their skills and knowledge
    This programme is delivered in interactive modules to ensure learning is put into workplace context, resulting in higher knowledge retention and bigger business improvements.
    How and what will I learn?
    Modules involve workshops along with workplace projects
  • Discuss & agree individual learning objectives
  • Understand the course content, structure and expectations, ILM & Crownship
  • Introduce criteria for the work based project & change management report
  • Managing Stress in the Workplace
  • Module 1 – Effective Leadership
  • Leadership qualities, styles & reviewing own potential
  • Motivating to perform
  • Feedback – its importance within the workplace
  • Module 2 - Developing Yourself & Others
  • Identifying development needs
  • Coaching, training and the development cycle
  • Building team working, relationships, bonding and trust
  • Learning styles and using your findings
  • Module 3 – Communication & Reporting in the Workplace
  • The communication process
  • Barriers to effective communication
  • Feedback
  • Understanding the need to maintain information systems
  • Module 4 - Planning & Organisational Development
  • Problem identification & solving
  • Making workplace decisions
  • Creating and monitoring objectives
  • Time management
  • Module 5 - Your Customers
  • The importance of our customers
  • Internal and external customers
  • Improving quality to meet customer requirements
  • Module 6 - Change Management
  • Understanding the need for change and innovation
  • Communicating change
  • Barriers to change and overcoming these
  • Quality standards
    Upon sucessful completion, you will receive an ILM Level 3 Leadership & Management qualification
    Organisation particular requirements aimed at meeting specific performance targets can be designed and deliverd.
    Next stop…..
    ILM Level 5 Certificate in Leadership & Management - contact us to discuss this in detail

    Our Website

    This website explains how we approach, develop and implement activities and why we are recognised for our free flowing, informative delivery, bringing information alive by adopting a specialist approach for organisations. Select from the top to access our range of management courses, electrical courses, plumbing courses, air-conditioning and refrigeration courses, f-gas regulations course, ACS gas domestic, commercial & new entrants training & assessment and NEBOSH general certificate and various health & safety courses.


    Freelance Assessors required in plumbing, air-conditioning, refrigeration, gas and electrical. Please email your CV and state which field of expertise you can cover.







    Head Office:

    Crownship Developments Ltd,

    Charlton House Mews,

    Bridge Street, Brigg,

    North Lincolnshire,

    DN20 8NQ


    Technical Centre:

    Crownship Technical,

    Unit 13,

    Temple Street Unit Factory Estate,

    Station Drive,


    HU5 1AD


    Telephone Number: 01652 658151

    Fax Number: 01652 658221



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